Ticking All Boxes is a British company founded by professionals with over 25 years’ experience in business and the hospitality industry. We offer professional advice and feedback to a wide range of small and medium sized businesses as well as accommodation providers from small family run properties to international world-class 5 star hotels in order to improve customer satisfaction through consultancy, mystery guest visits, customer service and training.

Our mystery customer programme measures the services your staff provide while giving you the opportunity to see how your establishment is perceived through the “eyes of the customer”.

We offer bespoke programmes and mystery guest solutions to help continually measure and improve customer service, performance, drive revenue and customer loyalty.

We take exceptional care of our clients by being extremely passionate, proactive, flexible and customer-focused.

During difficult economic times it is easy to believe that your business doesn’t really require expert advice. But, this is the time when you should evaluate your business and look again at your structure and processes to ensure that you are fully utilising your resources and maximising your returns.

It is often difficult to visualise how a client experiences your services and this is where Ticking All Boxes come into force, we offer an impartial professional approach, ensuring that our consultancy services bring benefits to you, your staff, your clients and your business.

Each approach is individually designed to raise standards in your company for better business performance, customer focus and team motivation.

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