Ticking All Boxes is a British company founded by professionals with over 25 years’ experience in business and the hospitality industry. We offer professional advice and feedback to a wide range of small and medium sized businesses as well as accommodation providers from small family run properties to international world-class 5 star hotels in order to improve customer satisfaction through consultancy, mystery guest visits, customer service and training.

Our mystery customer programme measures the services your staff provide while giving you the opportunity to see how your establishment is perceived through the “eyes of the customer”.

We offer bespoke programmes and mystery guest solutions to help continually measure and improve customer service, performance, drive revenue and customer loyalty.

We take exceptional care of our clients by being extremely passionate, proactive, flexible and customer-focused.

During difficult economic times it is easy to believe that your business doesn’t really require expert advice. But, this is the time when you should evaluate your business and look again at your structure and processes to ensure that you are fully utilising your resources and maximising your returns.

It is often difficult to visualise how a client experiences your services and this is where Ticking All Boxes come into force, we offer an impartial professional approach, ensuring that our consultancy services bring benefits to you, your staff, your clients and your business.

Each approach is individually designed to raise standards in your company for better business performance, customer focus and team motivation.


With our extensive industry experience, we can help you to increase revenue, raise standards and lead your business to success.   Read more »

Customer Feedback

Surveying your customers allows you to measure the overall satisfaction of your customers, and focus on detail that enables you to make changes or improvements where necessary.    Read more »

Mystery Shopper

Having the impartial feedback of a Mystery Shopper helps you to see whether your employees are adhering to company standards, the level of service that is being experienced by your customers and overall staff performance.   Read more »


Training is one of the most effective ways to improve customer satisfaction, through the level of service delivered by your employees.   Read more »

On-Line Presence

Customer review web sites are increasingly popular and becoming a very strong and powerful tool for individuals to make their feelings about any organisation public and known.   Read more »

Rosy Holt - Public Speaker

With extensive experience in the customer satisfaction and service industry, Rosy is available for speaking engagements.   Read more »