Pain or gain, are your customers enjoying the automated service?

Is your time and cost cutting automated service saving your customers time and costs? Automated machines are the bane of my life I hate them, press 1 for….., press 2 for….. and so on, I can’t be the only person that wants to speak about something not ever mentioned in all the options I am.. read more →

“100 points and counting……………..down!”

I like going to a shop where I know I will get good customer service, I even like going somewhere, where I might or might not have a good customer experience, the sheer pleasure of being surprised by the high standard is sometimes enough to make my day, but I hate going somewhere where I.. read more →

Two parties, two venues, two stories!

I attended a couple of Christmas party events in large hotels last month, one was fantastic and I am thinking of marking the whole of December out in my diary so that I know I am free when the invite comes for next year, the other, well if it was a child and I was.. read more →

Welcome to Ticking All Boxes

Would you like to know what people think about your business, I mean really think, people on the outside looking in? No I don’t mean secret cameras, peep holes in the walls or recording devices, I am sure there are laws forbidding such things anyway and if there aren’t there should be, well at least.. read more →