Do all customers deserve good customer service?

We all talk about wanting good customer service but do we deserve good customer service? You often hear the phrase “the customer is always right”, I disagree, I have seen awful customers that definitely haven’t been right in their words and actions.  The trick the members of staff have to learn is, in my opinion, how.. read more →

Pain or gain, are your customers enjoying the automated service?

Is your time and cost cutting automated service saving your customers time and costs? Automated machines are the bane of my life I hate them, press 1 for….., press 2 for….. and so on, I can’t be the only person that wants to speak about something not ever mentioned in all the options I am.. read more →