Do all customers deserve good customer service?

We all talk about wanting good customer service but do we deserve good customer service? You often hear the phrase “the customer is always right”, I disagree, I have seen awful customers that definitely haven’t been right in their words and actions.  The trick the members of staff have to learn is, in my opinion, how.. read more →

Welcome to Ticking All Boxes

Would you like to know what people think about your business, I mean really think, people on the outside looking in? No I don’t mean secret cameras, peep holes in the walls or recording devices, I am sure there are laws forbidding such things anyway and if there aren’t there should be, well at least.. read more →